Background
Throughout history the introduction of new technology has played an important part in the
transformation of social institutions. Technology and economic development in the twenty-first
century makes it increasingly important to recognize and appreciate the fact that mankind and
its social institutions must keep pace with the ever increasing rate of change. The impact of
technology as a social change factor increases at a rate very similar to what happens when a
bellows is pressed together. If the number of folds per unit distance is compared to the relative
impact of increasing technology and the rate at which the bellows is compressed is compared to
the rate of increasing technology, then it is easy to visualize that the impact of technology
increases at a rate that gives a society an ever decreasing time interval to respond to the
change. Since the early 1980s with the launch of personal computers the rate of change has
increased significantly, and society has had an increasing difficulty in keeping pace with the
changes. The number of new devices made available to society over the last two decades of the
twentieth century and the beginning years of the twenty first century is incredible. Each newly
introduced device has had an impact on society and given rise to new technology linkages
between the growing number of devices and device types. Beyond the physical impact each
newly introduced technology has on society there is a linked complex social impact generated.
The linked social impact produces what may be fundamental and far reaching social changes in
the society as the new technology is integrated into the culture. Each of these new technology
linkages further complicates society's ability to adequately respond to the changes.
The traditional response to the introduction of new technology has virtually always been to
make an attempt to integrate the new technology in a way that treats the new technology simply
as a replacement for an existing technology. One fairly recent example is the introduction of
the personal computer in the business office. The personal computer became a replacement
for the typewriter, and was used only by personnel that would have a typewriter on their desk.
In other words, individuals that would not want to be seen using a typewriter would not want a
personal computer on their desk. In a matter of a few years the culture of the workplace
changed to enable placement of a personal computer on virtually every desk, but in terms of the
magnitude of the numerous other changes introduced over the same period of time the relative
length of the transition period was overly long. The point is that it takes a period of time for
society to recognize "non-traditional" uses for the newly introduced devices and technology.
The closest analog to this phenomenon is in the field of marketing where the term "perceived
buying procedure" originates.
Briefly defined, every buying decision is based on a perceived buying procedure that is
applied without thinking. There are different perceived buying procedures for different products
and services. For example, the perceived buying procedure for the purchase of an automobile
is much different than the perceived buying procedure for the purchase of a suit or shoes.
Where the perceived buying procedure concept provides an analog for what happens with the
introduction of new technology is that when a new product or service comes to market there is
no established perceived buying procedure for buyer and seller to use. In such cases both buyer
and seller must rely on a perceived buying procedure they have previously used for the purchase
of another product or service. Confusion develops when buyer and seller apply different
perceived buying procedures, which can create problems for both buyer and seller. In such
cases, the absence of good communication causes both frustration and potential for loss by both
buyer and seller. Over time buyers and sellers collectively establish a new perceived buying
procedure for the new product or service, and this new perceived buying procedure may be
entirely different than any of the many perceived buying procedures attempted at the initial
arrival of the new product or service. With new technology the easiest thing to do for all when
contacting new technology is to fit the new technology into a category most resembling
something like the new technology. Sometimes the initial choice may be quite accurate, but in
virtually all cases application of any new technology is expanded beyond its initial use. Thus,
that personal computer on the secretary's desk has come to be used for much more than a
typewriter.
The Internet, which began to reach utilization beyond the academic and defense communities
in the mid to late nineties of the twentieth century and more general utilization as a medium
for information exchange and selling soon after the beginning of the twenty-first century, is a
new technology yet to establish its full use and potential. Like other new technologies that have
come to market the Internet found early use in a form that relied on earlier perceived uses for
such technology without fully realizing untapped ways to use the new technology. In its present
form the Internet still operates in the realm of a child's "show and tell" exercise when it could
be operating in the grownup realm of active and integral part of the business workplace. Moving
to full implementation of the Community Commerce Center utilization puts the Internet into the
grownup realm of being an active and integral part of the workplace.
