Mildred H Stevens

Summary:
Seasoned IBM mainframe Programmer/Analyst with exceptional communication and problem solving skills. Expertise in technical training, system development, production support, Quality Assurance, documentation and disaster recovery planning.

Hardware:	IBM mainframe (3090/3081, 3033, 370/360), NIXDORF 8862
Software:	COBOL, PL/I, BAL, FORTRAN, RPG, SAS, IMS DB, DL/I, DB2, CICS (macro and command), Changeman, Panvalet, Easytrieve, Fileaid/Dumper, SDM

Professional Experience:
Sears, Roebuck and Company, Hoffman Estates, IL
Technical Programmer - Store Support 1994 -1999
Quality Assurance team validated Best Practices in all production jobs before installing JCL, procedures, control cards, dummy datasets and generation datasets specifications. Coached team members to adhere to standardized practices for optimal performance.

•	Developed disaster recovery procedures using off-site critical file datasets.
•	Created production JCL as part of specs for development of new job packages.
•	Reduced production abends by standardizing procedures, dsn naming conventions.
•	Reduced storage costs by cleaning up unused datasets, JCL, tapes.

Contract Programmer - Sears Retail Services 1992-1994
(TAD Technical Services, Naperville, IL)
Team member supporting computer services, communication between stores, vendors and warehouses. Researched bugs/problems, updated DB2 tables, corrected input data, modified JCL and worked with Computer data center to restart production job abends.

•	Carried pager for nighttime/weekend production job support.
•	Developed and modified job manuals for production job installations.

Contract Programmer - Sears Logistics Services 1991 - 1992
(System Resources Consulting, Inc., Oak Brook, IL)
Carried production support pager for retail replenishment warehouse batch production jobs, hand-held scanners, CICS screens, site transmission systems.

•	Researched bugs/abends, restarted jobs, updated DB2 tables, input datasets, JCL.

Montgomery Ward, Chicago, IL
Support Analyst 1989 - 1991
Created, tested and documented production JCL and procedures for inventory control, gift certificate control, big ticket delivery and returns. Warehouse/store interfaces.

•	Updated coded, debugged Nixdorf programs for utilities, POS screens, batch jobs.
•	Wrote, debugged batch mainframe programs accessing IMS databases, VSAM files.

Transamerica Commercial Finance Corp., Schaumburg, IL
Instructor/Programmer Analyst for Wholesale Financial Division 1986 - 1989

•	Taught two 16-week courses for Intro to DP, COBOL, IMS DB, JCL and utilities.
•	Supported Wholesale Financial production system with JCL, program modifications.

CAP GEMINI America, Inc., Des Plaines, IL
Technical Analyst                                                                           1984 - 1986
Insurance financial reporting tax valuation, premium entry.

Combined Insurance Company of America, Chicago, IL
DP Education Specialist                                                                   1983 - 1984
DP project management, structured analysis/design.

The First National Bank of Chicago, Chicago, IL
Senior Programmer Analyst                                                            1982 - 1983
Maintaining Portfolio Account job streams.

Montgomery Ward, Chicago, IL
System Programmer                                                                       1980 - 1982
Financial Controls for nationwide accounting database.

Automatic Electric (GTE), Northlake, IL
Technical Programmer                                                                   1977 - 1980
Business Systems section of engineering programming.

Education:

Northeastern Illinois State College, Chicago, IL
B.S.	Information Science
M.Ed.	Teaching Mathematics

University of Illinois, Urbana, IL
B.S.	Home Economics/Journalism

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